Last updated: 23 October 2026
Proceeds from our shop go to the causes we support, so we want every order to arrive right.
Damaged, faulty or wrong items
- Tell us within 7 days of receiving your order. Email [email protected] or WhatsApp +65 8816 6105, and include your order number and a photo.
- We will send a replacement or give you a full refund, whichever you prefer. This includes any delivery charge and any payment processing fee.
- You do not need to send the item back unless we ask.
Change of mind
We do not accept returns or give refunds if you change your mind, because the proceeds from each sale go straight to our causes. Please check sizes and details before you order, and message us if you have any questions.
How refunds are paid
- PayNow (bank transfer) orders are refunded by PayNow to the number or UEN you paid from.
- HitPay and card payments are refunded to the original payment method.
- We process refunds within 7 days of approving them. Your bank may take a few more days to show the refund.
Trainings and consults
Trainings and consults are arranged one by one. We agree the date, scope, any cancellation terms and the contribution to your chosen cause with you in writing before the session.